Frequently Asked Questions
Q: WHEN IS THE FINAL HEAD COUNT DUE?
A: Final headcounts are due 5 days prior to your event. While we do our best to accommodate last minute changes, we cannot promise them when made less than 5 days prior to your celebration.
Q: WHAT IS YOUR TRAVEL POLICY?
A: We will gladly travel to you, travel fees apply. Please call us to discuss and plan your event.
Q: HOW DO I RESERVE A PARTY AT MY HOUSE?
A: To reserve your party date and time, a non-refundable $100.00 deposit is required alongside a signed party contract. We suggest booking at least 3 weeks in advance, although last minute reservations may be accommodated if schedule permits.
Q: CAN YOU HELP ME SERVE FOOD AND CLEAN UP FOR AT HOME PARTIES?
A: Yes! We would be more than happy to serve and clean up for you. This service is billed at $50.00 per half-hour and is in addition to service time
Q: HOW EARLY WILL YOU ARRIVE FOR THE PARTY AT MY PLACE?
A: We arrive about 20 minutes prior to service start time, depending upon the amount of setup your party requires.
Q: WHERE IS THE BEST PLACE IN MY HOME FOR YOU TO SET UP?
A: Depending upon the type of party you book, we will need access to electricity and water. Additionally, we need space to setup our service stations.
Q: WHAT HAPPENS IF THERE IS A SNOW-STORM, MY CHILD GETS SICK, ETC.?
A: In the event of inclement weather, Soirée NJ, LLC reserves the right to reschedule your event. If your child becomes ill, we will gladly work with you to find an alternate date for your party based upon our availability. If you choose to cancel your event, your deposit is non-refundable.
Q: CAN YOU ACCOMMODATE GUESTS WITH ALLERGIES?
A: It is your responsibility as the party host to check if any of your guests have allergies. If one of the children does have an allergy, we will try our best to be accommodating. It is your responsibility as the party host to check if any of your guests have allergies. Please see our Policies above for further details.
**travel fees may apply depending on how far you are from our Summit/Springfield, NJ location & will be determined at time of booking